Product Recalls

Warranty

Warranty Policy The Cordée

At La Cordée, every purchase can be made with confidence. Our warranty policy ensures your peace of mind, so you can focus on what really matters: being outdoors, always outdoors.

Our warranty policy applies to purchases made online and in-store. For any questions, visit us in-store or write to info@lacordee.com.

Satisfaction Guarantee (Return Policy) - 30 days

If you change your mind or are not entirely satisfied after a purchase, you have 30 days to return your product and get a refund or an exchange. To be eligible:
The product must be in its original condition.

It must be accompanied by its original packaging and proof of purchase.

In addition to in-store returns, it is also possible to return a product purchased online by mail. Note that some product categories are not eligible for return. 

For more details, consult our Return Policy.

Warranty for breakage or defects within 30 days of purchase.

If your product has a manufacturing defect or is broken within 30 days of purchase:

  • Go to the store with the complete product and its original packaging, as well as your proof of purchase.
  • After having noted the break or defect, we will offer you a refund or an immediate exchange.

Warranty for breakage or defect after 30 days

For products with a break or defect after 30 days from purchase:

  • Go to the store with the complete product, as well as your proof of purchase and the original packaging, if possible.
  • La Cordée will act as an intermediary between you and the product manufacturer to enforce its warranty.
  • The manufacturer will decide on the final solution: replacement, repair, refund, or non-coverage.
  • We will accompany you throughout the process to facilitate your procedures.

For any questions, visit us in store or write to info@lacordee.com.

Product Recalls

Trek

Trek announces a recall affecting Allant+ 7 electric bicycles equipped with Tektro brakes.

September 2023

 DANGER
The front light or its mounting bracket may interfere with the brake hose manufactured by Tektro, which can cause the rear brake to stop working.

This poses a fall hazard for riders.
Details

Trek

brake_trek

Trek annonce le rappel des freins à disque hydrauliques Promax Solve DSK-925 et Promax F1 DSK-927 vendus sur certains vélos Trek.

Juin 2023

DANGER

Le tuyau du frein peut s’éjecter ou se retirer du levier de frein, ce qui entraîne un risque de chute pour les cyclistes. 

Details

Camelback

Camelback_2
Voluntary recall on certain caps sold with Podium and Peak Fitness water bottles.

April 2021

A small silicone valve in the affected caps may come loose. To request a free replacement cap, please contact: warranty@ogc.ca
Details

Black Diamond

BD_2
Voluntary recall of DSP Pro, DSP Pro Ice, and DSP Sport avalanche transceivers.

July 2021

 Black Diamond announces the recall of DSP Pro, DSP Pro Ice, and DSP Sport avalanche transceivers. The device may unintentionally switch modes when it is not locked or properly secured in its harness.

Scarpa

scarpa
Voluntary recall of Maestrale RS and Maestrale ski boots.

October 2019

Scarpa North America has chosen to voluntarily recall (CPSC noRP200006) all Maestrale and Maestrale RS ski boots from Fall 2017. Under certain conditions, the shell of the boot may crack, making it unusable for skiing.

Arc'teryx

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Information notice for Voltair avalanche airbag backpacks.

December 2021

The Arc’teryx quality control team recently discovered an issue with the battery in Voltair 20 L and Voltair 30 L packs that may prevent proper balloon deployment when the battery is exposed to temperatures below -20 °C (-4 °F).

This issue is due to an unexpected change during battery production.

As a result, Arc’teryx has revised the minimum operating temperature limit for Voltair packs from -30 °C (-22 °F) to -20 °C (-4 °F). No other components of the Voltair pack are affected.

For more information, please visit Arc’teryx’s Recalls and Information Notices page.
Details

G3

Voluntary recall of G3 ION 10, 12, and LT12 bindings from the 2016–2017 season.

October 2017

 G3 is conducting a voluntary and precautionary recall of ION 10, 12, and LT12 bindings from winter 2016–2017, sold in North America. No injuries have been reported. The screws on the front section of the heel unit may not have been tightened to G3’s specifications, posing a risk of unintentional release.

For information on affected products and how to proceed, visit G3’s recall page (English only).
Details

Osprey

Recall of Poco, Poco Plus, and Poco Premium models.

April 2017

In cooperation with the Consumer Product Safety Commission (CPSC), Osprey is recalling Poco, Poco Plus, and Poco Premium models manufactured between January 2012 and December 2014 to provide customers with a free seat pad insert for their child carriers.

Trek

Recall of 2015 Trek Farley 6 bikes.

November 2016

Trek is currently recalling 2015 Farley 6 fat bikes. The fork may detach from the steerer tube, creating a fall hazard. Customers are asked to stop using their bikes and contact Trek immediately for a fork replacement.

Dynafit

Voluntary recall of Dynafit Khion ski boots sold in North America.

July 2016

As a precaution, even though no incidents have been reported, Dynafit is conducting a voluntary recall of Khion ski boot models sold in North America. For information on affected products and recall procedures, visit Dynafit’s recall page: http://www.dynafit.com/fr/blog/news/recall-khion#

Clif

Voluntary recall of Clif Bar products.

June 2016

Clif Sierra Trail Mix energy bars are currently being recalled due to possible Listeria contamination. The recall affects bars with best-before dates between June 6, 2016, and February 23, 2017. Customers are asked to return the products to the store where they were purchased.

Black Diamond

Recall of certain Black Diamond carabiner and sling models.

February 2016

 On February 4, 2016, Black Diamond issued a voluntary safety recall affecting certain models of carabiners and quickdraws, as well as two models of sewn slings.
For details on affected products, recall information, and return forms, please consult the following documents: