Frequently Asked Questions

Find answers to the most frequently asked questions.

Frequently Asked Questions

What are the shipping fees?

Standard shipping fees are $10. Shipping is free for all orders of $69 or more. However, fees may vary depending on the product type and the shipping zone. For more information, please visit our shipping policy page.

What are the order processing and delivery times?

Order processing may take between 2 to 8 business days. Delivery via Canada Post can take between 2 to 12 business days, depending on your location. Please note that delivery times may vary depending on the product(s), shipping zone, as well as the postal network capacity. For more details, see our shipping policy page.

Can I pick up my order in store?

Yes, most of our stores offer free parking for in-store pickup of online orders.

What is the return policy?

La Cordée offers a 30-day hassle-free return policy. Returns are accepted under the conditions outlined on our shipping, in-store pickup, and returns page. Purchases financed through Affirm follow the same policy, learn more here.
How do I make a return or warranty claim?
Simply contact our customer service team by email: Contact us | La Cordée
Where can I find La Cordée's terms and conditions?
All legal information is accessible on the following page: https://www.lacordee.com/en/pages/general-policies-conditions
Do the stores offer ski and bike workshop services?
Yes, our stores offer both ski and bike workshop services, carried out by qualified technicians.
What services does the ski workshop provide?
Our ski workshop offers maintenance, mounting, and tuning for cross-country skis, touring skis, and alpine skis (Quebec store only), as well as climbing skin trimming. For alpine skis, our Quebec workshop is equipped with a Wintersteiger machine, ensuring precise repairs, waxing, and edge sharpening. Visit our ski workshop page for a complete list of services and to book an appointment.
What services does the bike workshop provide?
Our bike workshop offers brake and derailleur adjustments, general maintenance, mechanical repairs, and more. We also provide tune-ups and servicing for e-bikes. Additionally, our technicians can perform a bike fitting to enhance comfort and performance. Visit our bike workshop page to see all available services and to book an appointment.
What brands can I find in store?
You’ll find a wide selection of top outdoor brands such as Arc’teryx, Rab, Patagonia, The North Face, Icebreaker, Black Diamond, Salomon, Mammut, Sea to Summit, and many more.
What special features do your stores offer?
Most of our stores offer a ski and bike workshop, a dedicated in-store pickup area & a climbing wall.
How can I contact customer service?
You can reach La Cordée customer service by email at info@lacordee.com.
Do you offer financing options?
Oui, La Cordée offre des plans de financement sans frais avec Affirm, incluant une décision instantanée. Consultez la page suivante pour plus d’information : https://www.lacordee.com/fr/financement