Free delivery
on orders of $69 and over
Free Pickup
in one of our stores
Best prices guaranteed
take advantage of the lowest prices at all times
Our experts at your side
since 1953
Frequently Asked Questions
Frequently Asked Questions
What are the shipping fees?
Standard shipping fees are $10. Shipping is free for all orders of $69 or more. However, fees may vary depending on the product type and the shipping zone. For more information, please visit our shipping policy page.
What are the order processing and delivery times?
Order processing may take up to 8 business days. Delivery via Canada Post can take between 4 to 12 business days. Please note that delivery times may vary depending on the product and shipping zone. For more details, consult our shipping policy page.
Can I pick up my order in-store?
Yes, most of our stores offer free parking for in-store pickup of online orders.
What is the return policy?
La Cordée applies a standard return policy. Returns are accepted under the conditions outlined on our shipping, in-store pickup, and return page. Purchases financed through Affirm follow the same policy, although partial refunds may be issued as a gift card.
How do I make a return or warranty claim?
Simply contact our customer service team through the help center or using the online form. Our team will guide you through each step of the process.
Where can I find La Cordée’s terms and conditions?
All legal information is accessible on the following page: https://www.lacordee.com/en/pages/general-policies-conditions
Do the stores offer ski and bike workshop services?
Yes, our stores offer both ski and bike workshop services, carried out by qualified technicians.
What services does the ski workshop provide?
Our ski workshop offers maintenance, mounting, and tuning for cross-country skis, touring skis, and alpine skis, as well as climbing skin trimming. For alpine skis, our workshop is equipped with a Wintersteiger machine, ensuring precise repairs, waxing, and edge sharpening. Visit our ski workshop page for a complete list of services and to book an appointment.
What services does the bike workshop provide?
Our bike workshop offers brake and derailleur adjustments, general maintenance, mechanical repairs, and more. We also provide tune-ups and servicing for e-bikes. Additionally, our technicians can perform a bike fitting to enhance comfort and performance. At La Vie Sportive by La Cordée, our bike workshop offers fast service — bikes can be serviced within 48 business hours. Visit our bike workshop page to see all available services and to book an appointment.
What brands can I find at the stores?
You’ll find a wide selection of top outdoor brands such as Arc’teryx, Rab, Patagonia, Parmi, The North Face, Icebreaker, Black Diamond, Salomon, Rossignol, Mammut, Sea to Summit, and many more.
What special features does your stores offer?
Most of our stores offer a ski and bike worshop, a dedicated in-store pickup area & a climbing wall.
How can I contact customer service?
You can reach La Cordée customer service by email at info@lacordee.com.
Do you offer financing options?
Yes, La Cordée offers interest-free financing plans with Affirm, including instant decisions. Returns are handled according to the standard policy, which may affect the financing account. For more details, see our financing page.