Frequently Asked Questions
Find answers to the most frequently asked questions.
Frequently Asked Questions
Gift Card
Can I still use a La Cordée gift card?
| Existing
La Cordée gift cards are still accepted. Please note that new gift cards are no longer available for purchase. To check your gift card balance, click here. |
Sale, Return and Warranty
Can I still make a purchase?
| Yes. You can continue shopping in our stores until further notice. That said, some terms of sale may change during the closing period. |
Can I return or exchange a product?
Due to the closure of our stores, all purchases are FINAL SALES. No returns, exchanges, or refunds.
Can I get a price adjustment if an item goes on sale after my purchase?
| No, price adjustments do not apply to previous purchases. Promotions and sale prices are valid while supplies last, may end without notice, and cannot be combined with any other offer. They do not apply to gift cards, workshop services, or special orders. See in-store staff for full details. |
What happens to a repair or an item I've left at the store?
| Customers with an item currently in for repair, servicing, or otherwise left at one of our stores will be contacted as needed. You can also reach out to the store directly to check on the status of your item. |
What if the store where I made my purchase closes?
| You can
consult any other La Cordée store, subject to the conditions of our return
policy. Some sales may be final. See our Shipping and Returns Policy for full terms and exceptions. |
Are warranties and return policies still valid?
| Warranties offered directly by manufacturers remain subject to each brand's own terms.For a new waranty demand, contact the supplier directly. For requests currently being handled by La Cordée, please contact the store that served you to find out the next steps. |
Web orders
Is the online store still open?
| Our online store has closed on September 16, 2026. |
What happens to my current order?
| Orders already placed will continue to be processed as usual. If your order is affected by any changes, we'll reach out to you directly. |
Where can I access my account?
| Your account will remain accessible. Your order history and account details are available in your customer account on our website. |
General Information
Where can I find La Cordée's terms and conditions?
| All legal information is accessible on the following page: https://www.lacordee.com/en/pages/general-policies-conditions |
How can I contact customer service?
| Our team
is available to answer your questions. That said, response times may be
longer than usual due to the volume of requests. You can email us at info@lacordee.com . |