Delivery, pickup and returns

Items can be returned until January 26, 2026, for the holiday season. No price adjustments on promotions for Black Friday week, Cyber Monday, and holiday sales. No exchanges or refunds on safety equipment and GPS devices.

Not entirely satisfied with your purchase? No worries. Here's everything you need to know about our return policy. 

How to make a return?

For in-store purchases, you have 30 days to return your products to one of our stores, in the same condition as when you purchased, with the receipt (see the conditions above for more information).

If you made an online purchase and would like to return your products, no problem, there's no need to come to the store. You can easily return your items by mail. For online purchases, you have 30 days to return your products by mail in the same condition as when you purchased (see the conditions above for more information).

Here's how:

• Return shipping costs are the customer's responsibility.
• The returned product must be in its original packaging in perfect condition.
• The product must be placed in the original packaging or box. If this container is damaged, use the secondary protective layer  (paper, bag, etc.). For example, shoe boxes must be protected with a shipping bag.
• The return label must completely cover the original shipping label, and only one barcode should be visible.
• Drop off your parcel at a Canada Post office or postal counter.

Please note: we reserve the right to refuse a return if the original packaging is damaged.

La Cordée – Service Web
10871, Salk Avenue, local 10
Montréal-Nord (Quebec)
H1G 6M7

Do not send your package to any other La Cordée location. Returns elsewhere will not be accepted. Returns sent by a private courier or C.O.D. (collect on delivery) will not be accepted.

Would you like to exchange a product you ordered online?

Unfortunately, online exchanges are not possible. You must first return the product by mail, then place a new order.

No exchange is possible by mail.