How Do I Make a Return?In-Store PurchasesDid you make your purchase before final-sale conditions came into effect? The return conditions in effect at the time of your purchase will continue to apply. You may return your product to any of our stores within 30 days of the purchase date, with your receipt and in the same condition as when purchased, subject to our return policy. Online Purchases We are no longer accepting new online orders. However, some orders placed before online ordering ended are still being processed or delivered. For these orders, the return conditions in effect at the time of purchase will continue to apply. You have 30 days from the date you receive your order to make a return, subject to our return policy. You may return your online purchase directly to any of our stores or by mail. Returns by Mail Return shipping costs are the customer’s responsibility. The product must be returned in its original packaging and in perfect condition. The product must be placed in the original shipping bag or box. If the original shipping container is damaged, please use suitable protective outer packaging. For example, a shoe box must be protected by a shipping bag or box. The return label must completely cover the original shipping label so that only one barcode is visible. Drop off your package at a Canada Post office or postal outlet. We reserve the right to refuse a return if the product or its original packaging does not meet our return conditions. Mailing Address for Returns La Cordée – Web Service 5190 Saint-Laurent Blvd. Montréal, Quebec H2T 1R8 Do not send your package to another store location. Mail-in returns will not be accepted at any other address. Packages sent by private courier or cash on delivery (COD) will not be accepted. |
Delivery and returns
Return Policy
| Exchanges Did you order a product online and wish to exchange it? Online exchanges are not available. You must first return the product by mail and then visit one of our stores to make an exchange. Exchanges cannot be processed by mail. Exceptions and Restrictions We do not accept returns or exchanges on the following products: climbing safety equipment, bicycles, watercraft, underwear, helmets, skis, avalanche safety equipment, swimwear, child trailers, water filters, books and topographic maps, cycling shorts, GPS devices, strollers, PFDs (personal flotation devices), and watches. |
Need Help?
Do you need help for a mail-in return? You can’t find an answer to your questions? Contact our customer service team at: info@lacordee.com