Terms and Conditions of the Membership program

Last updated: November 5, 2025

Membership

  • Membership in the program is free and no initial purchase is required to become a member.
  • Anyone who has reached the age of majority in their country, province or territory of residence, or who has obtained the consent of their parents or legal guardian, may register and participate in the program by following the registration procedure.
  • The member must provide complete and accurate information and confirm that they accept these terms and conditions and the La Cordée Privacy Policy published on the website.
  • The creation of multiple accounts by the same member is strictly prohibited. A member may only hold one account.
  • Unless otherwise approved in writing by La Cordée, membership is not open to businesses, commercial establishments, charities, partnerships or other entities other than individuals, at the sole discretion of La Cordée.

Bike Offer – Gift Card with the Purchase of a Bike:

Valid from April 11 to May 3, 2026, in-store and online. The gift card amount is calculated based on the bike’s pre-tax price. Valid only on regular-priced bikes. For online purchases, the gift card will be issued in-store when you pick up your bike, upon presentation of your member program welcome email only. Not valid on special orders or past purchases. Offer cannot be combined with other promotions or offers. 

Welcome Offer – 15% off your next purchase:

  • Use your promo code at checkout.
  • Offer valid only on regular priced items and applicable on your first online purchase or your in-store purchase made when joining the program.
Offer not valid on:
  • workshop services,
  • purchasing gift cards,
  • special orders,
  • products of the following brands (online only): Arc’teryx, Blundstone, Birkenstock, Patagonia,
  • bicycles, boats and electronic accessories
  • Cannot be combined with any other offer. 

Exclusive offers and promotions

Offers and promotions may vary. Details will be communicated in due course.

Workshop Services

Offers on workshop services may vary depending on current promotions. Details will be communicated in due course.

Free returns

  • Free returns only apply if the transaction was made with the email address associated with the membership account.
  • The return request must be made by email to web@lacordee.com.
  • Oversized items, as well as returns from remote areas and the following provinces, are excluded: British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, New Brunswick, Prince Edward Island and Newfoundland and Labrador.

Other conditions

Additional restrictions may apply.