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General Conditions
Date of the last update: August 8, 2025
In this page
A-1. Terms of use
By accessing this website, you acknowledge and agree to its policies and terms. It is important that you read these policies and terms. If you access this website without reading the policies and terms it contains, you still consent to be bound by all of the policies and terms it contains. In case of disagreement, we recommend that you do not access our site.
A-2. Site reserved for Canadian residents
This site and these policies and conditions apply only to individuals residing in Canada who access one of La Cordée's websites (identified on www.lacordee.com).
A-3. Majority
Anyone who has not reached the age of majority in the province or territory where they reside must, before providing us with personal information or purchasing products, ask a parent or guardian to make the transaction for them.
A-4. Written documentation
You hereby authorize the exchange of documents and information between you and La Cordée via the Internet, in accordance with the provisions of this chapter, or by electronic mail, and you agree that this electronic agreement is equivalent to an original written agreement between you and us. You also agree that any agreement, notice, and other communication that we send you electronically satisfy the legal requirements under which these communications must be made in writing.
A-5. Exclusion of guarantees and limitation of liability
Unless expressly stated otherwise herein and subject to the laws which, in your jurisdiction, may prohibit or limit, in whole or in part, the scope of this disclaimer of warranties and limitation of liability, La Cordée, its group member companies of La Cordée, the members of the management of each, their directors, employees, agents, third-party content providers, sponsors, licensors, mandataries, and other persons with whom La Cordée is linked or in a business relationship (collectively the "beneficiaries") makes no representations and gives no warranties of any kind, express or implied, nor assures any condition provided by law or otherwise, as to (i) the content of this website and the information found therein, including, without limitation, the links accessible from the website, the intellectual property found therein, and with respect to privacy given the possible exchange of information, (ii) interruptions and errors in the execution of commercial operations permitted from this website, and (iii) the merchantability, quality, title, durability, adequacy, non-infringement and fitness for a particular purpose of the products and services offered on the website and the commercial transactions that result therefrom, nor makes any representations nor gives any warranties nor assures any conditions arising from established business practices or commercial usage.
La Cordée and the beneficiaries shall in no event be liable for indirect damages, whatever the cause (including, without limitation, loss of profits or savings, loss of enjoyment or unavailability of facilities, including deficiencies in computer resources), economic damages or exemplary damages arising from the use of the computer site or as, for example, losses and damages attributable to viruses, hacking or other criminal act, alteration of data, errors or transmission problems, products sold or supplied by La Cordée or the beneficiaries or otherwise related to this agreement or the operations performed on or from the La Cordée website, even if La Cordée or the beneficiaries have been informed of the possibility of such damages, damages and claims. The overall liability of La Cordée and the beneficiaries arising for any reason whatsoever (including breach of contract, negligence or gross negligence) shall never exceed the sum paid for the products ordered hereunder and which are the subject of the claim. Finally, La Cordée and the beneficiaries are in no way responsible for damages or losses caused by you, your employees, your agents or your subcontractors or events beyond the control of La Cordée.
You agree to indemnify and hold harmless La Cordée and its affiliates from all claims, losses or damages whatsoever arising from or caused by (1) your breach of these terms and (2) your use of this website, including any claim for infringement of any intellectual property right of any third party.
This article shall remain in effect even if this agreement is terminated or ends.
A-6. Applicable law and application territory
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The present website and its server are located in the province of Quebec, Canada. The parties elect domicile in the judicial district of Montreal. This agreement shall be interpreted in accordance with the laws of the province of Quebec and the laws of Canada applicable in that province and shall be considered in all respects as a contract of Quebec, without regard to conflict of laws principles. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
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The products sold or delivered under this agreement are subject to Canadian export control laws and regulations. You agree to comply at all times with these laws and regulations and to indemnify La Cordée against claims, damages and liability arising from the violation of these laws and regulations.
A-7. Sections
Headings are included in this text for convenience only and have no bearing on the interpretation of this agreement.
A-8. Cession
The agreement is not accessible, in whole or in part, without the prior express written consent of La Cordée.
A-9. Application
This agreement binds the parties to the agreement and their respective successors and assigns and applies to their benefit.
A-10. Divisibility
The provisions of this agreement are deemed severable. If any provision is declared unenforceable or invalid, it shall nonetheless be enforced to the fullest extent permitted by law, and such declaration shall not affect the validity or enforceability of the remaining provisions.
A-11. Integrality of the agreement
This agreement, together with all other agreements, terms, and conditions incorporated herein by reference or mentioned herein, constitutes the entire agreement between you and La Cordée regarding the subject matter hereof, the use of the website, and the transactions made on or from this website, and it supersedes any prior agreements or understandings (electronic, oral, or written) relating to the subject matter hereof, and they may only be modified in writing or if La Cordée makes the changes in question available to you in accordance with this agreement.
A-12. Lack of renunciation
The fact that La Cordée does not assert a provision of these terms or does not follow up on a breach of these terms by you or a third party does not in any way mean that La Cordée waives its right to assert the terms of these terms or to follow up on similar breaches.
A-13. Interpretation
The terms "you" and "your" used in this agreement refer to the person accessing the website www.lacordee.com for any purpose whatsoever.
Privacy Policy
In this page
At La Cordée, we process your personal information to better serve you by enhancing your experience on our website.
This privacy policy identifies the information we collect, use and share with our partners and how we protect it, and informs you of your rights with respect to that information.
Examples of information collected:
- When you visit the lacordee.com website
- When you interact with us (chat)
- When you apply for a job
B-1. The information we collect
Any information that identifies you is personal information and depends on how you interact with us.
When you visit our website, we may use "cookies" to automatically collect certain technical data about your visits, such as your IP address, device identification number and information about your operating system, browser, referring site and usage. Cookies are not required to make purchases on our site, but they can enhance your experience and help us analyse traffic. At any time, you can deactivate them in your browser settings.
When you make a purchase or contact customer service, we may collect your personal information in order to complete the transaction, create a new account or process a return or refund. Your name, shipping and billing address, telephone number, email address and payment information will be collected.
When you choose a payment option, you may be required to provide personal information to our partners. For example, if you choose to pay with a PayPal account or make interest-free payments with AFFIRM, you will be redirected to their website to complete the secure transaction. For more information, please see the PayPal and AFFIRM privacy policies.
You may also refer to the Moneris and Braintree privacy policies.
When you purchase a gift card as a gift, we collect the name and email address of the recipient and the personalized message that accompanies the gift card in order to send it on your behalf to your recipient.
When you subscribe to our newsletter, by means of an explicit, voluntary and informed consent in compliance with the Anti-Spam Act (C-28), or fill in the appropriate forms, we may collect your email address, first name and last name. We use this information to communicate with you or to send you our newsletter. You can define personal preferences, your language and your month of birth. This information helps us to personalise the content we send you.
When you create an account on our website or become a member, we may collect your name, email address, telephone number, postal address, language preference, purchase history, products, login and password. This data enables us to manage your account and our internal database efficiently.
When you complete surveys to improve our service and your experience, we may collect your first and last name and email address depending on your approval and the level of confidentiality of the survey.
When you participate in contests that comply with and are registered with the Régie des alcools, des courses et des jeux (Québec), and other regulatory requirements. We may collect your name, email address, telephone number, postal address and language preference.
When you apply for a job, we may collect personal information, including your name, telephone number, email address and certain information in your curriculum vitae. This information may be used to process your application and will become part of your employee file.
B-2. How is your personal information used?
La Cordée may use your personal information for a variety of business purposes. For example, the personal information we collect may be used to assist you when you send us a suggestion, request or complaint; to provide you with digital content tailored to your needs; to process your orders; to maintain your account; to evaluate your application when you apply for a job; to help us identify and counter fraud; to keep you informed of our events, contests and promotions; to allow us to process your returns and refunds and to allow us to identify and respect your preferences on our website.
B-3. To whom do we disclose your personal information and for what purpose?
We may share some of your personal information with members of our group of companies, with third parties acting on our behalf and at our direction, and where permitted or required by law. La Cordée does not sell or rent any personal information about our customers and members to third parties.
We may engage third parties and suppliers to manage one or more aspects of our business, including the processing and management of personal information. When we use a service provider, we use contractual clauses and take other appropriate measures to ensure that your information is used to provide our services to you and in accordance with applicable laws and this policy. For example, we may share your personal information with third parties we use to: process and ship orders, process non-cash payments, send advertising messages, provide products, process returns, conduct research surveys, verify and validate information you provide to us when placing an order, deliver products and provide customer service.
When you place an order online, we request only the information necessary to process and ship your order and payment. We share this information with third party delivery and credit card processing companies who are responsible for delivering your order and processing payment. We only pass on the information that is necessary to carry out these tasks.
We may use third party providers such as Google Analytics to analyse our website services. This type of supplier may install cookies on the User's device when visiting our website. These cookies are managed by these suppliers who have their own confidentiality policies to which we refer you. At any time, you may choose to disable the advertising features of Google Analytics, particularly from the ad settings, for mobile applications or by any other means available, by visiting the following page.
If you are unable to accept this use and you refuse to transmit information to Google Analytics, please click on the following link to deactivate Google Analytics: https://tools.google.com/dlpage/gaoptout?hl=en
We may also disclose your personal information to competent authorities or other organisations when we deem it necessary to do so in order to comply with any obligation and to protect or defend our rights and property, in particular to prevent fraud. Your information may also be transferred when the assets or business to which it relates are transferred to a third party as part of a transaction, restructuring or proceeding.
B-4. Where do we keep your personal information?
Your personal information collected by La Cordée is stored on cloud servers hosted by Amazon Web Services and ADOBE located in the United States and/or Canada. The transfer of data to the United States is carried out in accordance with the standard contractual clauses approved by the European Commission for the protection of personal information transferred outside Europe. In addition, these cloud service providers employ the best security measures.
B-5. What measures do we take to protect your personal information?
We act in strict compliance with the privacy legislation applicable to us, including, for the province of Quebec, the Civil Code of Quebec and the Act respecting the protection of personal information in the private sector (RLRQ, c. P-39.1).
We have implemented reasonable technical, administrative and physical security measures to protect your Personal Information. These measures take into account the sensitivity of the information, the purpose for which it is to be used, its quantity, distribution and medium.
We use suppliers who implement appropriate measures to manage and protect the Personal Information entrusted to them.
We use commercially reasonable means to protect the integrity of our website and the confidentiality of the information we collect. We also limit access to the Personal Information we collect to those persons for whom this information is required to fulfill the purposes described above. However, despite the security measures taken by La Cordée, there is a risk of an illegal cyber attack by a third party that could steal Personal Information without La Cordée's consent.
We have a policy against unauthorized disclosure or use of Personal Information, and we train our employees in respect of this policy.
B-6. How long do we keep your personal information?
Your personal information is kept for as long as necessary to meet the various needs of La Cordée, always with the aim to provide you with the best possible service.
B-7. Consent
By using our website, the User consents to our collection, use and disclosure of certain anonymous information combined with his or her IP address in accordance with the Policy.
By providing us with Personal Information, the User consents to our collection, use and disclosure of that information for the purposes described in the Policy.
In order to ensure that specific consent is obtained, we may ask you to demonstrate your consent by affirmative action prior to any collection of Personal Information. For example, this could be in the form of a check box labeled "I accept", next to which La Cordée would have attached a link to this Policy and/or disclosed all information required by law. It could also be a printed form to be signed. La Cordée may obtain such consent from third parties, such as partners or suppliers.
Finally, if we choose to use Personal Information already in our custody for purposes not identified at the time we collected the information, we will seek the consent of the Users concerned before using such information for this new purpose, unless obtaining such consent is not required by law.
B-8. What are your rights regarding your Personal Information?
In order to exercise your rights in relation to your Personal Information, please contact the person responsible using the contact details given below in the "Contact us" section.
B-9. Withdrawal of consent
With the exception of Personal Information whose retention is required by law, Users may withdraw their consent to all or part of the collection, use and communication of their Personal Information for one or more purposes at any time, by giving us reasonable prior notice.
The User's choice to withdraw consent may affect La Cordée's ability to provide products or services, such as online ordering.
If the User prefers that we do not collect, use or disclose their Personal Information or use it to contact them to promote our products and services, please contact us. We will give effect to the User's instructions as soon as possible, subject to contractual or legal restrictions, but may not be able to stop certain usage of their information immediately.
B-10. Access, rectification and de-indexation
At any time, you have the right to obtain confirmation that Personal Information is held, to access your Personal Information, and to rectify it if it is out of date, incomplete or inaccurate in certain circumstances.
You reserve the right to ask us to stop disseminating information about you, to de-index it or to re-index it under certain conditions.
You may also file a complaint about the way we handle your Personal Information, or about any concern relating to your privacy.
To file a complaint, you may contact La Cordée and indicate your intention to do so.
In Quebec, you can contact the Commission d'accès à l'information at www.cai.gouv.qc.ca.
B-11. Contact La Cordée
To find out more about the protection of your personal information on the La Cordée site, write to us at vieprivee_privacy@lacordee.com or call customer service at 1-800-567-1106 (Canada) or 514-524-1106 (Greater Montreal area).
B-12. Amendment of the policy
Amendments to this privacy policy may be made at any time by La Cordée, in accordance with privacy protection laws and commercial practices. Any major modification will be indicated by means of a notice on our website.
Website term of use
In this page
C-1. Use of this website
You may browse this website for personal entertainment and information, and for personal online purchases, but you are not permitted to distribute, modify, communicate, transmit, revise, or otherwise use the material contained on this website in any way, except through the dissemination tools made available to you by La Cordée (Twitter link, Facebook, Flickr, YouTube). Any use of this material on any other website or computer media forming part of a network for any purpose is prohibited without the prior written consent of La Cordée.
The material contained on this website may be subject to copyright and other intellectual property rights, and any unauthorized use of this material may constitute a violation of the Copyright Act, trademark laws and other laws designed to protect intellectual property. The use of any material or trademarks other than those expressly mentioned herein is strictly prohibited.
C-2. User submissions
Except as otherwise provided in the preceding privacy policy, any material, information, or other communication you transmit or post to this website ("Communications") will be considered non-confidential and non-proprietary. La Cordée, its affiliates or others may copy, display, transmit, disclose, communicate, or otherwise use such Communications. You are prohibited from posting or transmitting to or from this website any unlawful, threatening, libelous, defamatory, profane, obscene, or pornographic material, or any material that would infringe the copyright or other intellectual property rights of any third party if used without such third party's permission, or any software that contains a virus, defect or other harmful or disruptive component. By transmitting any communications to this website, including communications posted to chat sites, bulletin boards or similar forums, you warrant that such communications originate with you or that you have authorization to communicate them publicly, and you waive all moral rights and other similar rights worldwide in such communications.
C-3. Links
Links and references to other third-party websites (not under control of La Cordée) are provided to you as a convenience only. La Cordée has not reviewed and does not expressly or implicitly endorse other websites or any information or material, or the accessibility thereof, via such links, and does not assume any responsibility for any such other websites, information or material posted thereon, or products or services offered thereon.
C-4. General
La Cordée reserves the right to modify, alter or otherwise update the terms applicable to this website from time to time, without prior notice.
Terms and Conditions of sale
In this page
This section sets forth the terms and conditions applicable to online purchases of Products from La Cordée using the www.lacordee.com website. La Cordée reserves the right to modify these terms and conditions without prior written notice at any time, in its sole discretion.
D-1. Order
Before submitting an order for products, you must first confirm the order by clicking on the button identified for this purpose (the "Order Confirmation"), which includes the product(s) ordered, the purchase price, shipping charges and applicable taxes. Subject to any provision to the contrary contained in the Consumer Protection Act (applicable in Quebec), when you transmit your order (by clicking on the "Confirm Order" button), it constitutes an offer to purchase the products listed in the Order Confirmation that you make to La Cordée, according to the terms and conditions contained therein. An order is not binding on La Cordée until accepted by La Cordée. La Cordée's acceptance of your order is evidenced by an email sent by La Cordée.
D-2. Accuracy of product information, pricing and inventory
Prices and availability of items offered on our website are subject to change without notice. We go to great lengths to display available items and update our inventory on a regular basis.
However, it is possible that an item, size or colour may be unavailable at the time of your order.
Once your order has been processed, you will receive an order confirmation indicating the date of receipt, availability and price of each item ordered. In certain unforeseen circumstances, it may be necessary to cancel an order if items cannot be shipped.
Despite our best efforts to meet your needs, we reserve the right to revise an inaccurate price or a product description and to cancel or refuse an order for an item with an inaccurate price or description. These corrections may be made after the order has been accepted.
D-3. Cancellation and deferment of orders
La Cordée carefully manages product availability to ensure an optimal online shopping experience.
In case of:
- Limited quantities,
- Product unavailability,
- Potential delays after order confirmation,
We will contact you to inform you of the situation.
In this case, the item may be withdrawn from the order, or the order may be cancelled, depending on your decision. Customer satisfaction remains our top priority in managing these situations.
D-4. Price
Tous les prix sont en dollars canadiens. Bien que La Cordée s’efforce de fournir des renseignements exacts sur les produits et des prix précis, il persiste un risque d’erreur. La Cordée se réserve le droit de corriger les prix et les renseignements erronés à tout moment sans préavis. La Cordée ne peut confirmer le prix d’un produit avant la transmission de votre commande. La Cordée ne pourra vous forcer à acheter un produit au prix supérieur.
D-5. Payment terms
Payment methods are established by La Cordée, at its discretion, from time to time. Payment will be made by credit card approved by the financial institution that issued the credit card, unless another predetermined method of payment has been previously accepted by La Cordée.
Unless otherwise indicated, prices do not include shipping and handling charges or applicable federal and provincial sales taxes and any other value-added tax, use tax, goods and services tax, harmonized sales tax and other taxes and duties related to the order. All taxes and fees must be paid before the purchased products are sent to you. These charges will be presented separately for each order in the order confirmation, as applicable.
D-6. Shipping & taxes
La Cordée will ship the ordered products according to the delivery method you have chosen and to the address (in Canada only) indicated in the order confirmation. The delivery times indicated by La Cordée are approximate, and La Cordée is not responsible for damages or costs resulting from delivery delays.
D-7. Ownership & risk of loss
The products are delivered by an independent delivery company under the terms of a delivery contract. You become the owner of the products and assume the risk of loss from the moment La Cordée delivers the products to the delivery company.
D-8. Returns
The returned products are subject to the return policy, the terms of which are available on La Cordée's website (www.lacordee.com), the terms of which are incorporated herein by reference. Certain restrictions may apply.