Warranty And Returns

Returns and Exchanges

Free returns on order over $149.

Returning or exchanging an item in store

Store and online purchases can be returned to any of our 5 stores within 30 days of the purchase or the reception of the order.

Final sale products (50% off and over) are not exchangeable or refundable.

The returned items must be clean and in new condition, and must be accompanied by a valid proof of purchase and the original packaging.

Refund conditions : All free gift cards associated to a promotional offer will be cancelled following a refund. If the free gift card was used before the refund, we will deduct its amount from the refund.

Check conditions and restrictions

 

Returning an item by mail

The prepaid return label provided by La Cordée must be affixed over the first mailing label. Only one address and barcode should be visible on the outside of the packaging.

The returned items must be clean and in new condition, and must be accompanied by a valid proof of purchase and the original packaging.
All returns must be sent back using the original bag or box in which the item was sent.
If the bag or box is damaged, wrapping paper or an undamaged bag must be used to protect the item and its original packaging before returning.
For example, shoeboxes must be placed in a bag.
Additional charges could be incurred and your return could be refused if the original box or packaging is damaged.

No exchange available on online orders.For exchanges on online orders, the merchandise must first be returned by mail to our distribution center or returned in-person at one of our stores. You will then need to place a new order, for the appropriate item.

Additional Liability Coverage is a great option to ensure that your return is received and processed without any issues. You can learn more at Canada Post.

Refund conditions : All free gift cards associated to a promotional offer will be cancelled following a refund. If the free gift card was used before the refund, we will deduct its amount from the refund.

Check conditions and restrictions

Returning an item by mail for orders of $149 and less

Send your prepaid and insured package via Regular Parcel Post to: (It is recommended that you familiarize yourself with the loss and damage insurance offered by Canada Post)

La cordée Plein Air - Returns
405 Marien Street
Montreal, Quebec
H1B 4V7

Please verify that the following items are being sent with the returned items:

  1. Original packaging
  2. All tags
  3. Clean product(s) (products must be cleaned if necessary)
  4. The packing slip or a copy of the invoice

Certains conditions apply:
* No postal return to any of our store locations will be accepted.
** Courier deliveries or COD’s will not be be accepted.
*** Returns conducted in person cannot be accepted at our Distribution Centre located at 405 Marien Street in Montreal.

Check conditions and restrictions

Exceptions and restrictions

    • We do not accept any returns or exchanges on final sale products (50% off and over).
    • We do not accept returns on the following items :
  • Climbing gear
  • Underwear
  • Swimwear
  • Bikes
  • Trailers
  • Stroller
  • Watercraft
  • Skis
  • GPS
  • Software
  • Avalanche safety gear
  • Socks, cycling shorts, helmets, water filters, books and topographic maps can be exchanged or refunded only if they are new and unused and are returned with their original labels and packaging.
  • No orders can be mailed directly to any of our stores.
  • Orders cannot be returned by courier (Purolator, Fedex, et.c) or Cash on Delivery (COD).
  • Under no circumstances will a return be accepted in person at the address found on the return label

Remote Location : Free shipping and returns are not available for location with postal codes beginning with A0K, A0P, J0M, P0L, P0T, P0V, R0B, R0C, S0J, T0H, T0P, V0J, V0N, V0P, V0R, V0T, V0V, X0A, X0B, X0C, X0E, Y0B. Additional handling charges may apply to shipments of oversized items to remote areas. We will contact you, before shipping, to inform you of the fees, if any.

For the geographical zones that are subject to additional shipping fees (northern British Columbia, Yukon, Northwest Territories, Magdalen Islands, Newfoundland and Labrador, Nunavut and Nunavik, and the United States), please send us your items by mail, postage paid and insured to the following address :

La Cordée Distribution Center - Web Service
405 rue Marien
Montréal, Québec
H1B 4V7

 

Warranty

Our warranty aims to offer you 100% satisfaction.

If, for a valid reason, you feel that a product purchased at La Cordée does not meet your expectations, you have 30 days to return it, clean and in new condition, and accompanied by a proof of purchase and the original packaging. We will ensure that the product is either repaired, replaced or refunded, according to the situation.

Beyond this initial 30-day period, the manufacturer's standard warranty covering manufacturing defects applies. The warranty does not apply to damages or failure due to accident, abuse, misuse, neglect, or theft.