Delivery, pickup and returns

Items can be returned until January 26, 2026 for the holiday season. No price adjustments on Black Friday, Cyber Monday and holiday sales promotions. No exchanges or refunds on safety equipment and GPS devices.

Not entirely satisfied with your purchase? No worries. Here's everything you need to know about our return policy. 

How to make a return?

For in-store purchases, you have 30 days to return your products to one of our stores in the same condition as at the time of purchase with the invoice (see conditions above for more information).

Did you make an online purchase and want to return your products? No problem, you don't need to go anywhere, you can easily return your products by mail. For online purchases, you have 30 days to return your products by mail in the same condition as at the time of purchase (see conditions above for more information).

To do so:

• Return shipping costs are the responsibility of the customer.
• The returned product must be in its original packaging in perfect condition.
• The product must be placed in the original shipping bag or box. If this container is damaged, use the secondary protective packaging (paper, bag, etc.). For example, shoe boxes must be protected by a shipping bag.
• The return label must completely cover the original shipping label and only one barcode must be visible.
• Drop off the package at a Postes Canada office or postal counter.

For online returns, here is the address to indicate on your package:

La Cordée – Web Service
10871, avenue Salk, local 10
Montréal-Nord (Québec)
H1G 6M7

Do not send your package to a branch other than the one indicated above. No returns will be accepted elsewhere. No returns will be accepted if sent by private courier or cash on delivery (COD).