Free shipping and returns on orders over $50
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Subtotal:CA$124.98

Lacordee

Welcome to La Cordée!

Warranty & Returns

Warranty And Returns

Returns & Exchanges

Don’t wait any longer to purchase online – returns and exchanges are free until January 31, 2018

All online purchases of $50 and more before taxes made before January 31, 2018, are elligible for free returns. Only orders delivered within the regular delivery zones are eligible for free returns and will include a prepaid return label.

The following zones are excluded from the Free Returns promotion and will not include a prepaid return label: northern British Columbia, Yukon, Northwest Territories, Magdalen Islands, Newfoundland and Labrador, Nunavut and Nunavik, and the United States. This offer does not apply to oversized items that are subject to additional shipping charges, nor does it apply to non-returnable items.

Check conditions and restrictions

 

In-store Purchases

Returns for exchange or reimbursement will be accepted within 30 days from the purchase date. The returned items must be clean and in new condition, and must be accompanied by a  valid proof of purchase and the original packaging.

All purchases made between November 1 and January 1, 2018, are elligible for exchange or reimbursement until January 24, 2018. The returned items must be clean and in new condition, and must be accompanied by a  valid proof of purchase and the original packaging.

Check conditions and restrictions

 

Online Purchases

Returns will be accepted within a 30-day period starting from the day the order has been received by the customer

All online purchases of $50 and more before taxes, made between November 1, 2017  and January 1, 2108, are elligible for free returns until January 24, 2018. La Cordée will provide a free, prepaid return label for these orders.

The following zones are excluded from the Free Returns promotion and will not include a prepaid return label: northern British Columbia, Yukon, Northwest Territories, Magdalen Islands, Newfoundland and Labrador, Nunavut and Nunavik, and the United States. This offer does not apply to oversized items that are subject to additional shipping charges, nor does it apply to non-returnable items.

For exchanges on online orders, the merchandise must first be returned by mail to our distribution centre or returned in-person at one of our stores. You will then need to place a new order, for the appropriate item.  

Check conditions and restrictions

 

Exceptions and restrictions

  • We do not accept returns on the following items :
    • Climbing gear
    • Avalanche safety gear
    • Bicycles
    • Watercraft
    • Skis
    • GPS
    • Software
    • Swimwear
    • Underwear
  • Socks, cycling shorts, helmets, water filters, books and topographic maps can be exchanged or refunded only if they are new and unused and are returned with their original labels and packaging.
  • No orders can be mailed directly to any of our stores.
  • Orders cannot be returned by courier (Purolator, Fedex, et.c) or Cash on Delivery (COD).
  • Under no circumstances will a return be accepted in person at the address found on the return form (405, rue Marien, Montreal, QC, H1B 4V7).

 

Returning an item by mail 

  1. Before returning, all merchandise must be clean and in new condition. All original packaging and labels must be included.
  2. The original box or bag must be reused for the return shipment. If the bag is damaged, the item must be wrapped in paper or in a bag in order to protect the box or the original packaging in which you received the merchandise. Additional fees may be incurred and the return may be declined if the item’s box and packaging are damaged.
  3. The prepaid return label provided by La Cordée must be affixed over the first mailing label. Only one address and barcode should be visible on the outside of the packaging.
  4. Drop off your package at a Canada Post office.

For the geographical zones that are subject to additional shipping fees (northern British Columbia, Yukon, Northwest Territories, Magdalen Islands, Newfoundland and Labrador, Nunavut and Nunavik, and the United States), please send us your items by mail, postage paid and insured to the following address :

 

Centre de distribution La Cordée- Service Web
405 rue Marien
Montréal, Québec
H1B 4V7

 

Additional Liability Coverage is a great option to ensure that your return is received and processed without any issues. You can learn more at Canada Post. 

Warranty

Our warranty aims to offer you 100% satisfaction .

If, for a valid reason, you feel that a product purchased at La Cordée does not meet your expectations, you have 30 days to return it, clean and in new condition,  and accompanied by a proof of purchase and the original packaging. We will ensure that the product is either repaired, replaced or refunded, according to the situation.

Beyond this initial 30-days period, the manufacturer's standard warranty covering manufacturing defects applies. The warranty does not apply to damages or failure due to accident, abuse, misuse, neglect, or theft.