Shipping Information

Due to the great popularity of bikes these days, it may take slightly longer to process your order than estimated if you ordered a bike. Thank you for your understanding.

In order to comply with public health guidelines to ensure the health and safety of our employees, we wish to inform you that the preparation of your orders may take longer than usual.

In-store pick-up

Have your order shipped to your closest La Cordée store and get free shipping!

In-store pick-up is free even for oversize items
You will receive a confirmation email or call when your order is ready for pick-up.

In-store pick-up of bicycles, watercraft, and children's bicycle trailers

Online
Bikes cannot be delivered to your home, but can be purchased online and picked up at the store of your choice.

When ordering online, choose the In-store pickup option.
Determine the pickup location of your choice.
As soon as your order is ready, you will receive an email indicating that you can pick up your order.

At the store
To ensure the security of the transaction, only the credit card holder will be authorized to pick up the order. In addition, the credit card holder must be in possession of a piece of identification (with photo and address) that will validate the billing address of the order.

When you arrive at the store, just follow the outside directions.

Please note: In order to respect the guidelines of social distancing and to preserve the health of our employees, we will not be able to install your purchase on your car. You will have to be able to do it completely yourself.

Note that you can make an appointment to have your bike adjusted by calling the workshop service of the branch of your choice. The adjustment service is offered free of charge with the purchase of a bike.

Shipping within Canada

Prices

Shipping Method	Order total before taxes	Price	Term of delivery
Free Shipping	$99 & more	FREE	Order processing: up to 7 working days Canada Post delivery: from 4 to 12 working days
Standard	Less than $99	$6.00	Order processing: up to 7 working days Canada Post delivery: from 4 to 12 working days
Remote Location *	Up to $2000	$25.00	Depends on location
Express Quebec	Up to $2000	$9.50	Not available
Express Elsewhere in Canada	Up to $2000	$22.00	Not available
Oversized items Such Skis Additional charges	-	overcharge : $30.00 / item	-
*^Delivery times are only indicatives. Remote Location* : Free shipping and returns are not available for location with postal codes beginning with A0K, A0P, G0G, J0M, P0L, P0T, P0V, R0B, R0C, S0J, T0H, T0P, V0J, V0N, V0P, V0R, V0T, V0V, X0A, X0B, X0C, X0E, Y0B. Additional handling charges may apply to shipments of oversized items to remote areas. We will contact you, before shipping, to inform you of the fees, if any. *^ Express delivery is not available in the following regions:** northern British Columbia, Yukon, the Northwest Territories, Îles-de-la-Madeleine, Labrador, Newfoundland, Nunavut and the Nunavik.

Conditions

The above prices do not include taxes.
Skis can only be delivered in Canada
A signature is required upon reception of priority mail packages.
The parcel post rates are valid for packages of a maximum size of a meter (39") and a maximum weight of 30kg (66lbs).
Orders will be shipped by Canada Post (Regular Parcel or Xpresspost
Oversized items will be delivered by Purolator and will be subject to additional charges, excluding bikes that cannot be shipped. Contact our customer service for more details.
Dangerous goods cannot be shipped by Canada Post or Purolator : please contact our customer service for details. Refer to the descrition of each product to see if special conditions apply.
Please note that La Cordée is not responsible for unclaimed parcels and for charges incurred for products return. Additional charges will apply for re-delivering parcels that haven’t been claimed within the post office deadline.

Provincial Taxes

Province	Taxes
Alberta	GST: 5%
British Columbia	GST: 5%
Prince Edward Island	HST: 15%
Manitoba	GST: 5%
New Brunswick	HST: 15%
Nova Scotia	HST: 15%
Nunavut	GST: 5%
Ontario	HST: 13%
Quebec	GST: 5% QST: 9.975%
Saskatchewan	GST: 5%
Newfoundland and Labrador	HST: 15%
North West Territories	GST: 5%
Yukon	GST: 5%