Return Policy | La Cordée

Return policy for items purchased in store

Return policy for items purchased online

Return Policy - Items purchased in-store

Returns for exchange or reimbursement will be accepted within 30 days from the purchase date. The returned items should be clean (washed if necessary), with a valid proof of purchase and the original packaging.

Past the 30-day period, only the manufacturer's warranty will be applicable. This warranty does not cover abuse, accidental damages or normal wear. Please contact the La Cordée customer service for more information about manufacturer warranties.

Exceptions:

We will not accept any returns on climbing safety equipment, bicycles, boats, skis, GPS, software, swimwear and underwear.

Socks, cycling shorts, helmets (white-water, cycling, climbing or ski), water filters, books, and topographic maps will be exchanged or refunded only if they haven't been used and are still in their original packaging, with instructions and tags.

Return Policy - Items purchased online

Returns will be accepted within a 30-day period starting from the day the order has been received by the customer, except for the above mentioned exceptions. Exchanging an item is not possible for orders placed online. Please note that the customer is responsible for any fees involved to return an order.

* Online purchases can be returned by mail or in person in one of our three stores.

* Shipping fees are not refundable.

Procedure – Return by mail

1) From the La Cordée website:

a) Log in to your client account. If you do not have an account, you can create one here or you may contact a customer service representative. They will help you through the process. You must use the same email address as the one you used to place your order.

b) Click on the « Initiate a return » tab and select the order number representing the order you want to return.

c) Select the articles that you wish to return and the quantity. Confirm everything is correct and click on the “Submit” button.

2) Once approved by our customer service department, a confirmation email will be automatically sent to you. Attached to the email will be a return form that you need to fill out and include in your shipment.

3) Make sure the following items are included in your shipment:

a) The return form

b) The original packaging

c) The tags

d) The item(s), clean and washed if necessary.

Send the items by mail, freight paid and insured.

(We strongly suggest that you inquire about Canada Post’s damage and loss insurance)

* Shipments cannot be sent by mail directly to our stores.

* Shipments cannot be sent by courier (Purolator, Fedex, et.c) or Cash on Delivery (COD).

* Under no circumstances will a return be accepted in person at the address found on the return form.

Return Policy | La Cordée

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